Guides

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. A buyer’s offer changes more than the sticker price. Before accepting it, check the consignment agreement: it may give the store authority within a price range, or require the consignor’s approval. Show the payout comparison Suppose an item is listed at A$2,650 and the buyer offers A$2,400. If the store commission is 30% of the selling price, with no other deductions in this simplified example: ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. A feature list is a starting point. The stronger test is whether a system can handle one ordinary item and one awkward exception from intake to settlement. Requirement A useful acceptance test Inventory Find an item by ID and physical location; distinguish available, held and sold quantities. Agreements Retrieve the exact terms accepted for that item. Pricing evidence Inspect comparables, uncertainty and the reason for a price decision. Marketplace workflow Distinguish drafts, published listings, detected sales and confirmed delisting. Commission Reproduce the calculation under a flat rate and an agreed item exception. Payouts Reconcile amounts due, held, adjusted and actually paid. Consignor access Show only the authorised consignor’s records. Reporting Export traceable transactions and reversals for the accountant. Staff access Restrict sensitive actions and retain an audit history. Recovery Restore a backup and resolve a failed import without duplicating sales. Add the difficult cases Try a partial refund, a cancelled order, a bundle, an unsold return and a changed commission agreement. Ask what happens when an integration stops responding. A successful happy-path demo is not enough to establish reliable operation. ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. Growth adds work at different points for different stores. The next useful system change is usually the one that resolves a measured constraint, not the one attached to a particular listing count. Find where work accumulates Track unprocessed intake, unlisted items, unanswered buyer questions, unresolved stock states and unpaid consignor balances. Record how long each waits and what prevents completion. Keep exceptional items visible rather than repeatedly moving them between lists. ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. Pricing consigned goods involves two decisions: what offer is supported by the evidence, and what the store is authorised to do on the consignor’s behalf. Ask where the recommendation came from A useful pricing screen should identify relevant sold comparisons, dates, condition differences and uncertainty. Ask whether it uses completed sales, current asking listings or a mixture. Do not average different variants simply because the names are similar. ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. A workflow comparison needs the same input, the same finished output and a record of the time spent. Our earlier minute-by-minute comparison was not a measured study and should not have been presented as demonstrated savings. The 86% reduction and weekly time-saving claims are withdrawn. ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. A price suggestion is useful when you can inspect the evidence behind it. A confident number without the correct model, condition or market is a poor basis for listing a secondhand item. Start with the exact item Record the model, variant, size, included accessories, working condition and visible faults. A sealed copy, an opened complete copy and a damaged incomplete copy are different offers. Avoid combining them simply because their titles match. ...

Reviewed and expanded — 13 September 2026. This is the store operator’s workflow guide. If you own an item and are choosing how to sell it, start with selling on consignment versus selling yourself . Original publication date and URL retained. A small consignment operation needs records that let someone follow an item from handover to its final outcome. Begin with a process you can explain to the consignor and to the person covering your next shift. Software cannot resolve an unclear agreement. ...

Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. A useful asking price starts with the item and the evidence, then accounts for the seller’s constraints. It should not come from a universal percentage discount off another listing. Identify comparable evidence Match model, variant, condition, completeness and market. Separate completed sales from current asks. Record dates and shipping treatment, and exclude bundles or uncertain matches from a simple comparison unless you can explain the adjustment. ...

Reviewed and expanded — 13 September 2026. This guide explains the item owner’s decision. Its original publication date and URL are retained. Store operators can use the separate consignment workflow guide . Selling on consignment means placing an item with a seller who sells it on your behalf under an agreed arrangement. The seller deducts the agreed commission and costs from the sale proceeds. It differs from an outright purchase, where a buyer agrees to buy the item from you rather than waiting to sell it for you. ...

Reviewed and expanded — 13 September 2026. This guide now covers diagnosing an unsold listing as well as checking a new one. The original publication date and URL are retained. An unsold eBay item is a question to investigate, not proof that its price is wrong. Start by checking what buyers can see, what your traffic data actually covers and whether your comparisons describe the same item. Then choose a change you can explain and review. ...