Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained.
A buyer’s offer changes more than the sticker price. Before accepting it, check the consignment agreement: it may give the store authority within a price range, or require the consignor’s approval.
Show the payout comparison
Suppose an item is listed at A$2,650 and the buyer offers A$2,400. If the store commission is 30% of the selling price, with no other deductions in this simplified example:
| Listed price | Offer | |
|---|---|---|
| Selling price | A$2,650 | A$2,400 |
| Store commission | A$795 | A$720 |
| Consignor share | A$1,855 | A$1,680 |
The consignor’s share falls by A$175. This is an arithmetic illustration, not a quoted TurnGoods rate. Actual fees, shipping, GST treatment and other agreed deductions may change the payout.
A useful approval message states the offer, expected payout, assumptions and response deadline. Avoid asking someone to approve a headline price while leaving them to calculate the consequences.
Record the authority and answer
- Attach the offer and channel to the item record.
- Calculate the payout under the actual agreement.
- Check existing discount authority or request approval.
- Record acceptance, rejection or counter-offer, including who decided and when.
- Confirm the buyer’s transaction separately; an approved offer is not a retained sale.
Reconcile afterwards
If the sale is cancelled or refunded, update the outcome and amount payable. Keep the original offer decision in the history so the later adjustment is understandable.
A clear record can reduce confusion, but it does not guarantee consignor retention or eliminate correspondence. Ask about the current TurnGoods workflow before assuming approval links or automatic notifications are included.
Enquire about a TurnGoods listing review . We will confirm the scope and current availability before any work is agreed.