Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained.
A consignment agreement should make the arrangement understandable before the store accepts the item. A digital signature cannot repair unclear commercial terms.
Identify the parties and goods
Record the store and consignor details, item ID, description, condition, accessories and intake photographs. Include the consignor’s ownership declaration and a process for questions about authenticity or title. Keep a copy of the accepted agreement linked to the item.
Make the commercial terms explicit
Cover the commission basis, marketplace and other deductions, pricing authority, discount approvals, consignment period and payout timing. State how cancellations, refunds, damaged goods and unsold returns are handled. An example payout can reveal ambiguity before it becomes a dispute.
Keep acceptance and changes traceable
Record which version was accepted, by whom and when. Give the consignor a copy. If a later rate or deadline changes, preserve the earlier version and the agreed amendment rather than overwriting history.
These are drafting considerations, not a determination that a particular agreement or signature process is legally sufficient. Have terms reviewed for the actual business arrangement and jurisdiction. Consult the ACCC’s business guidance when reviewing consumer-facing practices.
Handle personal details carefully
Collect only what the workflow needs, restrict access and define retention and deletion responsibilities. Do not assume all small businesses have identical Privacy Act obligations; check the OAIC small-business guidance .
When evaluating software, ask it to demonstrate version history, access controls and retrieval of a signed example using test data. Treat these as requirements to verify, not automatic properties of a digital form.
Enquire about a TurnGoods listing review . We will confirm the scope and current availability before any work is agreed.