Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained.
Different consignors may agree different terms. The important part is not how many rates you support, but whether a later payout can be reproduced from the terms that applied to that item.
Define the basis
Record whether the percentage applies to the gross sale, a tax-exclusive amount or an amount after specified costs. Clarify fixed charges, minimum commissions and how refunds affect the calculation. Avoid describing a rate as “30%” without defining what it is applied to.
Make exceptions explicit
A useful order of precedence might be item-specific terms, then consignor terms, then a store default. That is a design choice to document and test, not an industry rule. Show the resolved rate before accepting an item or an offer.
For a simple illustration, 30% of a A$500 basis is A$150; 25% is A$125. The A$25 difference matters to both parties. Other deductions and tax treatment are excluded from this example.
Preserve effective dates
Keep the accepted agreement and any amendment. A new rate should not silently change an already-issued statement or historical transaction. Apply changes according to the actual agreement and legal requirements, rather than a generic notice period from a blog.
Test before settlement
Recalculate a normal sale, an item exception and a refunded transaction independently. Compare the report with the saved terms. If the software cannot explain which rule it used, resolve that before paying.
The earlier Growth and Scale feature gates and prices have been removed. Ask about the current TurnGoods workflow and agree the required behaviour before implementation.
Enquire about a TurnGoods listing review . We will confirm the scope and current availability before any work is agreed.