A Buyer Wants a Discount on a Consigned Item. Now What?
tl;dr: When a buyer offers below your listed price on a consigned item, you can't just accept — the discount comes out of the split, so it shrinks your consignor's cheque. The fix is to show the consignor their payout at the offer price, not the sticker discount, and let them accept / decline / counter in one tap. On a 30% commission a $250 discount is only a $175 change to them. Handle it cleanly and offers stop being a 9pm text thread — and your best consignors stay. You list a consignor’s Chanel at $2,650. A buyer offers $2,400. Reasonable offer — but you can’t just accept it, because that $250 doesn’t come out of thin air. It comes out of the split. Say yes too fast and you’ve quietly shrunk your consignor’s cheque without asking. Say no and you might lose a sale that was never going higher. ...