Managing lay-by for consigned goods
Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained. Lay-by changes when an item is available and when the full payment is received. For consigned goods, the store also needs to explain that timing to the owner. Establish the agreement The ACCC requires a written lay-by agreement with clear terms. A consumer can cancel before receiving the goods; any termination fee must meet the applicable rules and cannot exceed reasonable costs. Business cancellation is limited to specified circumstances. Check the ACCC payment-method guidance when drafting terms. ...