Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained.
An authentication record should show what was checked, by whom and with what evidence. It should not rely on a single detail such as a serial number or the seller’s assurance.
Record the item before assessing it
Photograph the whole item and its identifying details, labels, hardware, stitching, packaging and visible repairs. Record the model, dimensions and condition. Keep the consignor’s description separate from facts you have independently checked.
Serial formats and construction vary by brand, model and period. A plausible code can be copied. Use those details to guide investigation rather than as a standalone authenticity test.
Choose an appropriate specialist
Where your own expertise is insufficient, check whether a professional service covers the exact brand and product type. Ask what evidence it requires, whether inspection is remote or physical, what the report states and whether the intended marketplace accepts it. Verify current prices and conditions directly with the provider.
Keep the report reference and original files. If the result is inconclusive, record it as inconclusive and resolve the issue before making an authenticity claim in a listing.
Carry the evidence through the sale
Link intake records to the inventory ID and listing. Describe condition faults accurately and retain the version of the description shown to the buyer. Record changes or repairs made after inspection.
This process improves traceability; it does not guarantee authenticity or provide automatic legal protection. The ACCC’s guidance on false or misleading claims is the relevant starting point for how goods are represented.
A software field can organise this evidence. It cannot replace the assessment itself.
Enquire about a TurnGoods listing review . We will confirm the scope and current availability before any work is agreed.