Reviewed and revised — 12 September 2026. This article has been updated to correct unsupported claims and reflect the current enquiry-based offer. Its original publication date and URL are retained.
An op shop’s software should make the next shift easier to run. Start with the points where information is currently lost rather than a list of features you may never use.
Inventory and intake
Record enough to identify the item, its condition, location and selling status. Decide which donated items justify individual records and which are managed as bulk stock. Keep staff instructions short enough to use during a busy donation period.
Volunteer handovers
Define who can change prices, issue refunds, publish listings and view personal details. Use individual access where practical, and remove access when a volunteer leaves. A clear exception list is more useful than relying on whoever remembers yesterday’s conversation.
Online selling
Check which marketplaces the organisation is eligible to use and who handles messages, packing and returns. Trial a manageable category before moving the whole shop online. Confirm publication, sale detection and manual recovery separately for each channel.
Reporting
Keep donations, purchases, sales, refunds and payment settlements distinguishable. Non-profit GST rules differ from ordinary business assumptions; start with the ATO’s GST registration guidance and confirm the organisation’s position before configuring reports.
Evaluate with a real shift
Ask volunteers to record several representative items, find one later, correct a mistake and complete a handover. Note the steps requiring explanation. Check export and backup options before committing the organisation’s records to a tool.
TurnGoods can discuss the workflow you need; this article is a selection checklist, not confirmation that every listed capability is available for external op shops.
Enquire about a TurnGoods listing review . We will confirm the scope and current availability before any work is agreed.