Portal Walkthrough

See what your consignors see

Every screen is designed for non-technical users. Mobile-friendly, no app required.

portal.turngoods.com/dashboard

My Account — Sarah Palmer

Active Items

Sold

$4,230

Total Earned

$1,840

Next Payout

LV Neverfull MM

Listed 2 days ago · $1,890

Live on eBay

Chanel Classic Flap

Laybuy offer received

Action Needed

portal.turngoods.com/laybuy/LAY-20260424

Laybuy Offer — Chanel Classic Flap

Item Price

Chanel Classic Flap · $4,200

$4,200

Deposit Paid by Buyer

$840 ✓

Payment Progress

Accept Laybuy

Decline

portal.turngoods.com/payouts

Payout History

Mar 2026 Payout

3 items sold · Paid 1 Apr

$2,580

Feb 2026 Payout

1 item sold · Paid 3 Mar

$1,650

Jan 2026 Payout

2 items sold · Paid 2 Feb

$2,340

portal.turngoods.com/book-dropoff

Book a Drop-off

Available Slots — Week of 28 Apr

Tuesday 29 Apr

10:00 am — 2 slots left

Available

Thursday 1 May

2:00 pm — 1 slot left

Almost Full

Saturday 3 May

11:00 am — 4 slots left

Open

Why It Matters

Fewer calls. More trust. Better stores.

The consignor portal isn't just a feature — it's a competitive advantage for your store.

"Where's my stuff?" calls

Consignors check their own status anytime. Item listed, sold, or in laybuy — they see it live. No more phone tag during business hours.

24/7

Self-service access

Your consignors don't wait for your business hours. They log in on their phone at night, check their earnings, and accept laybuy offers on their schedule.

100%

Professional impression

A branded portal tells consignors you run a serious operation. That trust brings better items, higher-value consignments, and word-of-mouth referrals.

FAQ

Frequently asked questions

How do consignors log in?

Consignors receive a magic link via email — one click and they're in, no password required. They can also set a password if they prefer. The portal works on any device with a browser; there's nothing to install.

Can I customise the portal with my store branding?

The portal carries your store name and identity. Consignors see your branding, not TurnGoods'. Full white-label customisation is available on the Scale plan for stores that want complete brand control.

What if a consignor doesn't have email?

While email is the primary login method, you can also provide consignors with a direct portal link tied to their account. For stores that need phone-based access, contact us about alternative login options.

Does the portal work on mobile phones?

Yes. The portal is fully responsive and designed mobile-first. Consignors can track items, view payouts, and accept laybuy offers from any smartphone or tablet.

How are laybuy notifications handled?

When a buyer places a laybuy deposit on an item, the consignor gets an email with a direct link to accept or decline. They can review the deposit amount, payment schedule, and item details before deciding. If they don't respond within 48 hours, you're notified to follow up.

What plan do I need for the consignor portal?

The full consignor portal — including item tracking, payout history, laybuy notifications, and drop-off booking — is included on the Growth plan ($79/mo AUD). The Scale plan adds consignor remarketing and velocity intelligence.

Can consignors see other consignors' items?

No. Each consignor only sees their own items, earnings, and activity. Your store data is fully isolated per consignor.

Give Your Consignors a Self-Service Experience