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Contact Us

Get in Touch

Questions about consignment software, eBay reselling, or pricing? We respond within 24 hours — usually much faster.

Last updated: June 2026

tl;dr: Get in touch with TurnGoods via email ([email protected]) or the contact form on this page. We respond within 24 hours — often faster. For a personalised walkthrough, book a demo at turngoods.com/demo. Priority support available on Growth and Scale plans.

Other ways to reach us

Prefer email? Reach us directly at [email protected]

Response Time

We respond to all enquiries within 24 hours during business days (AEDT/AEST).

Live Demo

Want a walkthrough? Mention it in your message and we'll set up a 30-minute demo call.

Technical Support

Existing customers can also reach support directly from the dashboard.

FAQ

Common questions

How do I get support if I'm already a customer?
Log in to your TurnGoods dashboard and use the in-app support chat or email support directly. Priority support is available on Growth and Scale plans.
Do you offer live demos?
Yes. Mention in your contact message that you'd like a demo and we'll set up a 30-minute walkthrough tailored to your store type — consignment or eBay reselling. No obligation.
What's the best plan for my store?
Consignment stores should start with Growth ($79/mo) — it includes the consignor portal, laybuy, and all marketplace integrations. eBay resellers can start with Growth ($79/mo) and upgrade as they expand. The pricing page has a full comparison.
Can I migrate from my current system?
Yes. TurnGoods supports CSV imports for items and consignor data. The Scale plan includes full inventory migration with dedicated onboarding assistance to make the switch seamless.